Our products can alter in color or form. We think this is part of the beauty, however, you can, for any reason, return the products within 14 days of delivery. It is important that you contact us at firstname.lastname@example.org before returning any items. The products must be in new condition. At the complaint, you contact us and give us information relevant and the reason for the complaint. You as a customer pay the shipping cost for the return and are responsible for making sure that the goods do not get damaged or lost in the post. The refund is made when the product has been received and the return has been approved by us.
For packages that are not cashed at your post office within 14 days, we reserve the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.