Our return policy
Our products can alter in color or form. We think this is part of the beauty. However, you can for any reason return the products within 30 days of delivery. During Christmas season we have an extended return policy. Any item purchased during November and December can be returned by January 15th. It is important that you contact us at firstname.lastname@example.org before returning any items. The products must be in new condition. At the complaint, contact us and give us the relevant information and the reason for the complaint. You as a customer pay the shipping cost for the return and are responsible for making sure that the goods do not get damaged or lost in the post. The refund is made when the product has been received and the return has been approved by us.
RETURN ON FREE SHIPPING ITEMS
For returns / exchanges on purchases with FREE SHIPPING, the cost for the original shipping will be deducted once we make the return of funds.
For packages that are not cashed at your post office within 14 days, we reserve the right to charge you a handling fee to cover return shipping and freight companies’ administrative costs.